Return Policy – Agape Interiors & Modulars

At Agape Interiors & Modulars, we carefully select materials, furnishings, and accessories to ensure quality, aesthetics, and durability for your interior projects. Our return policy clarifies the terms for returning products, replacements, and related services, providing a smooth experience for our clients.

1. Scope of the Return Policy

This policy applies to:

  • Furniture, fixtures, and décor items procured through Agape Interiors & Modulars
  • Customized or pre-ordered materials and products
  • Accessories and decorative elements purchased for specific projects

Note: Services such as design consultation, labor, installations, or completed projects are not eligible for returns.

2. Eligibility for Product Returns

  • Defective or damaged items: Products received with manufacturing defects, visible damage, or incorrect specifications.
  • Incorrect delivery: Products that do not match the agreed specifications or design requirements.
  • Within the return window: Requests must be submitted within 7 days of delivery of the product.

3. Non-Returnable Items

  • Customized furniture, cabinets, modular kitchen elements, wardrobes, or built-in units
  • Materials or products specially ordered for your project
  • Products damaged due to mishandling, improper installation, or post-delivery alterations

4. Return Process

  1. Submit a written request via email or official communication channels within the return window.
  2. Provide photographs and documentation of the item, highlighting the defect, damage, or discrepancy.
  3. Our team will review the request and guide the next steps, including inspection, pickup, or replacement.

5. Refunds and Replacements

  • Refunds: Eligible refunds will be credited to the original payment method within 7–14 business days after verification.
  • Replacements: When possible, a replacement product will be provided, subject to availability and confirmation of specifications.
  • Partial refunds: In cases where the product is used, damaged post-delivery, or partially accepted, a partial refund may be considered at the company’s discretion.

6. Shipping and Handling

  • Clients are responsible for return shipping costs unless the item is defective or delivered incorrectly.
  • Items must be returned in their original packaging with all accessories, manuals, and components intact.
  • Agape Interiors & Modulars is not liable for damages incurred during shipping if proper packaging and instructions are not followed.

7. Client Responsibilities

  • Inspect all deliveries upon arrival and report any damage immediately.
  • Retain original packaging, invoices, and receipts for any returns or replacements.
  • Understand that customized or project-specific items cannot be returned, as they are made-to-order based on project requirements.

8. Contact and Support

For product returns, replacements, or inquiries, please contact our dedicated support team:

Email: agapeinteriors176@gmail.com
Phone: +91 99632 24480

Key Takeaways

  • Returns are only applicable for defective, damaged, or incorrectly delivered products.
  • Customized furniture, built-in units, and project-specific materials are non-returnable.
  • Timely reporting and proper documentation are essential to process returns or replacements efficiently.
  • Agape Interiors & Modulars prioritizes client satisfaction, ensuring transparent communication and professional support.